I reviewed your order history, and see you first purchased ConeColor inks and refillable carts for your 9800 at the end of 2012. Since I have not heard from you until now, and you have purchased more ink since then, I assume everything has been going well and you have been happily printing until recently.
Based on your message, I have some questions in order to get a better understanding of your situation, to help resolve the issue you’re experiencing. Since I am not at your printer, and do not know all the details of history and use, etc… it will be quickest/easiest for me to help you if you provide me with detailed answers to my questions below.
[B]1.[/B] What is the current ink level of your LLK and LM refillable cartridges?
[B]2.[/B] When did the LLK and LM positions first start not fully printing?
[B]3.[/B] Did this issue begin after the printer had sat unused for a period of time, or during regular printing?
[B]4.[/B] Did the two channels slowly start to drop out, starting with a few nozzles, then get progressively worse- or did the entire positions suddenly stop printing?
[B]5. [/B]How are the other six channels printing?
[B]6.[/B] How often have you been using your printer, and agitating the cartridges?
[B]7.[/B] When was the printer last serviced with new parts, such as dampers, wiper blade, cap pump assembly, and flushing box?
[B]8.[/B] Have you followed our instructions for manually cleaning the capping station, flushing box, and bottom of the print head? If not, I recommend you do this, which you can find instructions for here: http://www.inkjetmall.com/tech/content.php?133-Printer-Cleaning-and-Preventative-Maintenance
Please let me know all this information so I can help you resolve this issue and get back to happily printing.
Thanks and best regards~ Dana