The shipping cost is very high, is it normal?
You gotta give me more context than that my friend. We have tens of thousands of customers world-wide.
Please msg me the order # etc.
My Sales Order SO5959
This is a 24lb shipment going via FedEx which (I believe) is paying some of the import tax as well.
Shipping from US -> SE Asia is pretty expensive. Not so the other way around. This is due to how international postal law works. In future though, you can call/email in these international orders and Wells may be able to work something out less expensive than FedEx.
One thing: I have noticed that FedEx rates have increased lately. This may be due to less plane availability due to coronavirus.
Now i understand