Good Afternoon, and Thank You in advance for your assistance with this issue.
I searched for similar problems prior to posting this question but didn't find an answer.
We recently ordered 4 sets of re-settable chips from you. However, I'm installing them into refillable cartridges that we had previously purchased from a different source.
I called in and spoke with Wells. During our phone conversation he mentioned that could possibly be the reason that I'm having the "Set Cartridge" error messages but recommended that I sign up on the Forum and ask the experts.
This morning I removed the original (1st set) of chips from the cartridges and installed the 2nd set. The Photo Black worked and reads full but the other 7 cartridges are reading "Invalid ink Cartridge". I also installed the chip that was in the Cyan Cart. into an original Epson Cart. just to see if it would read in case there is a size difference but got the same "Invalid Ink Cartridge" error message.
I also haven't had any luck with the chip re-setter... I know the chips are supposed to read full when they're new but I did try to reset a couple of them after I was getting the "Set ink Cartridge" error and couldn't get it to work... No lights flashing at all... I did find a post that mentions how to re-set it but this re-setter doesn't have any screw to remove. Does it just pry apart???
I tried to post a pic of the refillable cart. that I have but got an error message too... Is there a size limit???
Any help would really be appreciated.