Hi Rich~ I didn't realize who I was talking with, and there are two names on your account, so that's why I assumed you were "Ralph".
There have been some problems recently with the latest shipment of 3800/3880 reset chips we received. We have already tested all the cartridge chips we had in inventory as of last week, and have reported to the cartridge manufacturer to resolve the issue and send us replacement chips for our carts and customers. All the carts/chips currently in inventory have been tested in our printer and are "known good", but there may be some issues with chips bought prior to our testing. The replacement chips we send have been tested in our printer and confirmed to be good.
The 9880 chip resetter will not work with your 3880 carts. Is this the "tool" you're referring to? A bad chip is bad and can not be "fixed", so we will send you a replacement 38xx-PK reset hip in today's mail.
Please let me know if you have questions or if there's anything else I can help you with.
Best regards~ Dana