If your printer recognizes the Epson LK (or LLK in Brandon’s case) chip on the Epson cartridge, but does not recognize the refillable cartridge with Epson chip positioned under the reset chip, and all the other refill carts are correctly recognized by your printer, then you may be dealing with a bad reset chip or bad connection with the reset chip on that cartridge. Please check the reset chip in question following the instructions below, and let me know your results (or if you have any questions), and we’ll move forward form there to get this resolved and you back to happily printing.
Best regards~ Dana
[B][U]38XX “80ml” refill cart reset chip check:[/U][/B]
The plastic base of every 3880 reset chip should have three small plastic tabs around the side that hold it onto the cartridge. If any of these tabs are broken or bent inward, the chip will not stay secured to the cartridge, therefore not have a good connection with the Epson chip underneath, which will cause an error. Also, on the back of every reset chip, there should be three metal pins that stick out and touch the Epson chip- the three pins should be equal length for proper contact with the Epson chip. Please check the plastic base to make sure there are three plastic tabs, and if they are all in place, gently bend them outward slightly to ensure they catch and hold onto the cartridge. Also check to make sure the three metal pins are present and equal length. On the front of the chips, please check the gold contacts to make sure nothing is on the contacts that would interfere with the printer’s ability to read it- if you see anything on the gold contacts, gently clean them with either an alcohol pad or pencil eraser.* After checking all these things, push the reset chips back onto their corresponding cartridges and make sure they are pushed all the way onto the cart for a good connection with the Epson chip, then reinsert the cartridges into your printer and see how the printer responds.