R3000--yellow cartridge "not installed correctly"


#1

I have ordered the cartridges and the ink and everything was working fine until I started getting the message that the “yellow cartridge was not installed correctly, press it down until it clicks into place.” I have done so repeatedly but it still will not print. Any tips?

Thanks,
Kathy


#2

Please share a photo of the cartridge if you would. There is a chance the chip has moved out of alignment. Also check the ink slot and look at the copper wires on the chip sensor of the printer to see if any of those are miss-aligned as well.

-Walker