Problem with My Epson Pro 4900 Green Cartridge

printer

#1

When I start my Epson 4900 it gives me an error on my GREEN cartridge, I open the dropdown door pop out the cartridge and push it back in and it will work. I don’t know if the cartridge or the chip need to be replaced but I need this issue resolved. These cartridges are only a couple monthes old, PLEASE HELP.


#2

Hi East831~

This is not normal (as you know, based on your experience with the other carts). Chips can wear out over time, or get shorted out from static/electric shock, so we recommend everyone have a set of spare chips on hand, to be able to quickly replace a chip if needed, and resume printing, without waiting for a new chip to arrive in the mail. I have sent you a replacement green chip, which you should receive soon.

Please let me know if the new chip resolves this error, if you have questions, or there’s anything else I can help you with.

Warmly~ Dana