Print-Tool displays large files as black rectangles

InkjetMall Customer Support General Discussion & Misc Support Questions
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1

Hey y’all,

Ever since I upgraded to an M2 MacBook Pro, I’ve been having issues where Print-Tool displays my images as black rectangles. Even when flattened. I’m noticing that it doesn’t do this with smaller files.

I wouldn’t really worry about the print preview, but Print-Tool also prints these images as pure black rectangles. Is anyone else having issues with this?

Curious to hear back.

:slight_smile:

2

I don’t have this issue. Have you updated to the most recent print-tool?

best
-Walker

3

I have the latest Print-tool, but I think I solved it. It seems that including the alpha channels while saving the .tiffs out of Photoshop was causing the problems.

Thanks for reading and responding! :slight_smile: