Thanks Dana for getting back to us.
Let me explain.
No, there is too much. Let me sum up.
I appreciate that this is a rare occurrence, but...
We apparently had a defective VLM cartridge that "leaked" (profusely hemorrhaged is more accurate). Either gravity or negative pressure caused the air tubes to fill completely back to the pressure pump. When the pump engaged, it indeed filled every other cartridge with massive amounts of VLM ink as well as spraying a lovely mist inside the guts of the printer a nice purple shade. The ink ran inside the printer as well and pooled around the back panel dripping down onto the fabric catch basket. I have removed the back and side panels and can see the bloody aftermath. The tubes do have dried globs inside inhibiting air flow and obviously preventing any ink from the entire right bank of inks from supplying the head. The left ink bank prints successfully (so amazingly the pump must still work at the moment although it is caked with ink) but there is ink residue in the pressure tube going to the left bank. I have squeezed a couple of clotted blobs out of the tubes to confirm my thinking that there is no way air is getting through.
To address your questions, yes we have done cleanings, power cleanings, primed etc... By the way, this printer is used daily and does not sit idle for long periods and is in a controlled humidity environment.
What to do next:
We are a busy lab stressing out about being shut down for such a long time...
1-Let's replace all the carts on the right side.
You sent a replacement VLM cart for our defective one. thanks btw -- not sure how this new style works...
We have obviously lost 300ml or so of VLM ink and have no reserve after refilling the replacement.
Clearing the cartridges of the ink is not working. Even with a lot of effort, there are still pools of ink sloshing around. (e.g. the green cart looks like it's swimming in VLM-- as do all)
This issue is not only cosmetic. It seems reasonable that the amount of VLM ink that remains in the wrong carts could again pool into the tubes and repeat the error.
Is it possible to recover inks from the other ruined carts? We have lost a large volume of right side bank inks that need to be re-supplied.
Let's start with clean cartridges and go forward from there. Since the problem is due completely to the defective cart, I trust the replacement would be complimentary.
2- The pressure pump must be compromised and should be replaced. I can't imagine that it can swim in ink and keep working for its normal life expectancy going forward. Yep-- it is thankfully working now, but once normal workflow returns, I predict trouble. This should also be covered by your company since the faulty cart caused the problem.
4- I am willing to attempt cleaning out of all of the tubes although a technician would probably replace them all. At least four long and short tubes are full of ink residue. Perhaps the printer will work when I clean them all and we replace the cartridges with fresh primed ink?? i hope.....
5- The cosmetic damage is less important to me, but there is no doubt that the resale value of my printer has tanked. The ink drips over the label and down onto the fabric will certainly dissuade someone from purchasing should we choose to sell the printer in the future.
It seems reasonable that a service call from a real Epson technician is called for. I can do a few things, and I'm not chicken -- but the failure of the cartridge has caused some pretty serious complications. That said, if you feel that this is still something that a layman can tackle, I will follow your instruction
Dana, I really appreciate your prompt attention and help. We really do need to "get back to happily printing." By the way, nice job in the videos. :o
Are you the Miracle Max who worked for the king all those years? --> hope the Princess Bride references aren't lost on you
Tim -- owner
Robyn -- mgr