I have a 9880 that has been printing great with K7 inks, Inkjet Mall carts, and Studio Print, until I got a PAPER ERROR, LOAD PAPER CORRECTLY message.
The issue started in the past couple weeks with the paper occasionally not being cut completely. I replace the cutter blade but the paper was still cutting roughly or incompletely. I then got the PAPER ERROR, LOAD PAPER CORRECTLY message about a week later. Restarting the printer and resetting the paper several times has not fixed the problem. I haves cleaned the rollers and made sure there is no paper jammed in the printer. I am getting no other error messages.
If I switch the printer menu from roll paper with cutter to roll paper with no cutter, I don’t get the message and the printer goes through its start up cycle and is ready to print. But, when i print a nozzle check or image, the printer does not advance the paper. For instance, the text on the nozzle check will be printed right over the nozzle check.
I replace the cutter solenoid with one from my 9800, but that did not fix the problem.
Do you have any suggestion about what I should try next?