Thanks for checking this. I will have a new cartridge sent to you right away. You can insert the cartridge (before filling with ink) to check the chip recognition, and if your printer accepts that cart, transfer the chip to the cart containing ink (attach to the cart using double sided tape, and make sure the chip is seated straight/flat on the cart). If that works, then it was an issue with the first chip, but if you continue having errors, then you will want to transfer ink into the second cart.
Please let me know if you have questions, your results, or if there’s anything else I can help you with.
Best regards~ Dana