From what you have written is seems like a very bizarre and strange anomaly. With what you are saying - that pushing out the Cone Light Cyan and printing with fresh Epson ink remedies it - then we will just send you a fresh bottle of ink and a new cartridge. We won’t know what happened or what is causing it - as much as we would like to by continuing the support topic.
But, there are no other reports and we manufacture our own ink and we bottle our own ink. So, any mishap would be wider spread than just one customer. From what you are describing - it almost sounds like the ink came into contact with Lyson ink which is incompatible with many other inks. And some strange chemical compound was formed. But, you are working only with Epson and Cone ink. So we will put you out of tech-support misery - replace the LC and cartridge and then just put this to some isolated strange anomaly - and close this topic.
I’ll have the ink and cart sent to the same address as before. Please discard the cart and ink. The ink is non-toxic.
Hi Jon and Dana,
Thanks for your timely response to my earlier post today.
I’m not sure replacing the LC cart and LC ink bottle is necessarily the best approach for either one of us, but clearly you are trying to accommodate one of your customers, who, in my last post, probably sounded a little frustrated. I do understand your response and compliment you on using the forum to past along all learning issues with your whole customer base rather than jsut a single customer. That does make a lot of sense.
So, after giving it some thought, I think I should continue this thread which may end up helping you, me, and many other customers as well.
I’ll need to make some adjustments to my schedule of printing projects that I had planned with the 3880, as I will mostly run out of the factory ink if I continue at the pace I had planned. I’ve decided I can work around that with a few telephone calls to some customers and take the time to mail out all that I have available in the prints that you and Dana can review as time permits, and hopefully, the problem can be resolved to everyone’s liking.
Needless to say, I’ve have been apprehensive to try an additional cart and color on my brand new 3380. I just bought it brand new in the box on Feb. 11th, commissioned it with all 9 carts, and the printer has been amazing, clearly the best of the 3 others that I own. But, I had an additional thought that maybe you would like to comment on. Before sending me any replacement items, maybe I should try another color cart and ink of the remaining 8, maybe excluding the matte, as that’s not a common usage that I anticipate. If you are comfortable that I will not damage my new printer with trying another color install if the same problem were to occur again, maybe we could all learn from that. My hesitation is that although you and Dana are way over my expertise, it is my belief, that for some reason, ConeColor ink is not compatible with the printer’s original Epson ink. To be honest, I focused in on that right away from some other experiences that I’ve had with refilling process a few years back.
That event, to be specific, was switching out all of the original Epson ink carts on an Artisan 810 with refillables. Knowing the flex ink lines to the print head would be an issue, I did a couple of head cleanings, then went right to a test print I use. It’s the same test print you have on your site with the 4 young children in the bottom row, on an letter size glossy. That print came out very similar to what we’ve experienced here. It was very blurred and the ink didn’t dry properly. So, I’m thinking, there was a little more ink in the lines than I thought, so I did some more plain paper test charts, another head cleaning, and tried the same test print again. It came out perfect! Quite frankly, amazing quality on a printer that I consider a “utility” printer for the back room. What I think I learned here is that the two ink types were not compatible, but my other refiller had always said the inks were not compatible, and that all carts would have to be changed at the same time, and the ink lines would have to be flushed before I should expect any quality printing.
So, that’s where I get my bias that we have an ink incompatibility problem here.
Now, to take a step back. My two primary reasons for choosing Inkcartmall for my 3880 were these: 1. The carts could be replaced one at a time as various original Epson carts were expended, thereby getting good utility from the 80 ml of ink that all of us purchasers of the 3880 experience. I tend to overuse some colors in the work that I do, and throwing away some percentage of $500 of ink didn’t seem like a good business decision. And, 2. My other supplier only offered the carts that extend beyond the ink cabinet of the printer, and I had decided that was less appealing to me than carts that fit in the printer more like the originals.
So, what all of this is saying, or I’m trying to say, is that I will continue to help us and your customers sort out this problem. I will mail in the items that I have available from Dana’s post to the address supplied, and I will slow my production needs down some to give everyone here a chance to catch their breath, and see if we can figure out what’s going on.
Installing another cart, primed and ready to go, in my new 3880 may help us determine what other issues may be occurring, but most importantly is that I want to feel comfortable that the inks, if by some chance are not really compatible, that I’m not doing permanent damage to my new printer.
So, please consider the options that I’ve thrown out, and advise me as how you would like to proceed.