Over the past few months, I’ve installed Cone Color cartridges in my 4800 one-by-one and the Epson cartridges became empty. All was going well until I installed the last of the cartridges. When I added the last cartridge (late August/early September), it seemed to cause errors in other cartridges (several cartridges were showing SET INK CRTG errors). The problem went away when I removed the Cone cartridges and reinserted the Epson cartridges. However, after resetting the Cone cartridges several times and then reinstalling them in various orders, I was able to get the printer working.
For the next few weeks, all seemed well, and I calibrated my papers with minimal printers-related problems. Unfortunately, about a month after the last of the new cartridges was installed; the three SET INK CRTG errors reappeared. I didn’t give it much thought in that I figured I’d be able to get the cartridges working again once I returned from my travels. However, when I tried the same routine that I had used when the new cartridges were initially installed, no such luck. I contacted Inkjet Mall via email that same day. I explained the problem, was told that it was likely chip related, and expected to receive new parts. Apparently, there was misunderstanding – no replacement parts arrived. When I didn’t receive the parts, I got impatient and ordered a new set of chips. I figured we could work out the warranty issues later – I wanted a working printer.
I received the new chips late last week, and they did solve one of the SET INK CRTG errors; however, the other two cartridge errors remained. I tried resetting the new chips but could not do so (no green lights…). I removed the new chips and reinstalled the old ones. The old ones reset fine (green lights), but the SET INK CRTG errors do not go away. I would have tried the Epson cartridges, but I no longer have them. I do know why one of the new chips didn’t work. It was defective on arrival in that one of it’s circuit board traces was broken (I found the piece in the shipping bag). I don’t know why the other doesn’t work.
My guess is that one or more of the cartridges is defective – a little disappointing in that they didn’t even last a month. The problem is that I can’t determine which cartridge or cartridges are the problem unless I get replacement parts. That’s why I’m writing you.