I recently switched from a 9800 to a 9880 printer. The 9880 printer was sold by a career Epson technician and came with a new print head and capping station installed and tested. The printer came with a set of refillable cartridges.
The problem I am experiencing is that the printer will not recognize the matte black position with new Cone chips installed on Cone cartridges I bought recently to use in my 9800. When the matte black position was not recognized, I had Wells send a second matte black chip, which was also not recognized.
[B]Here is what I have done trying to set up the 9880 with the Cone cartridges and chips:[/B]
Using the refillable cartridges that came with the printer (the set has a matte Black cartridge), I fill them with flushing fluid and did an initial fill. The 9880 recognized all the carts and completed the initial fill.
I replace all the 9800 chips on my Cone carts with the new 9880 chips from Cone and installed the carts in the 9880. All were recognized exept for the matte black cart.
Thinking the printer was maybe set up for Photo Black, I did a BLK Ink change with the the matte black cart that came with printer and Cone carts in all the other positions. The 9880 completed the BLK Ink Change successfully.
The printer still did not recognize the Cone matte black cart with either matte black chip Wells had sent. With each Cone chip I got the error message: [I]Ink Cartridge Error. Please Install Correct Cartridge.[/I]
I put the K7 matte black ink in the matte black cart that came with the printer, installed the cart, and tried to do an initial fill. I got a printer error that said Replace Cartridge, but no position showed on the 9880 menu. I tried to reset the chip on the matte black cart that came with the printer, and it would not reset. I tried with two different chip resetters.
Thinking perhaps the Cone matte black cart wasn’t seating properly in the 9880, I tried the Cone matte black chip on the cart that came with the printer. Again, the 9880 did not recognized the matte black cart. The Cone matte black cart did work properly in my 9800 (with the 9800 chip installed).
I took the chip off an OEM Epson matte black cart and installed it on the cart with the matte black K7 ink. The printer then recognized the cart and allowed me to do an initial fill.
The printer is now printing properly, but as soon as the matte black cart with the OEM Epson chip is low, I will have the same problem again.
What do you suggest I do?
A couple of Questions:
1.) How can you tell whether the printer is set up for matte black or photo black other than looking at the cartridge in the Black position?
2.) If the 9880 was set up for Photo Black and I installed a matte black cart, would I get the message, [I]Ink Cartridge Error. Please Install Correct Cartridge?[/I]