I have an intermittent problem that is vexing. On the top edge of an image printed on both 8 1/2 x 11 and 11 x 17 inch paper on the 2880 there is a short “track” that is about 1-2 inches long and about 1/2 inch wide…it is almost where the paper might be grabbed and fed into the machine or while the paper is on the platten. Sometimes the track appears only when using gloss optimizer, and sometimes the defect appears when printing the original image. At times no track appears. I use various papers including Platine, Barytas, and Rag Barytas from both Canson and Epson. The kind of paper does not seem to matter. I have run sheets of plain paper through the 2880 in order to “clean” the part that must be imparting the track, and occasionally will even sacrifice a blank piece of photo paper in an attempt to prevent the defect. Nevertheless, the track appears to occur randomly.
Is the next step to clean the Platen? Will the Epson Platen clean sheets help?