Thanks for the additional information. From what you describe, it sounds like this reset chip isn't functioning correctly for some reason, so we will send a replacement in today's mail.
I apologize for any inconvenience this may have caused. Please let me know when you have received the tried the new chip (I will check it in our printer before shipping, to verify it works correctly), how things go, or it there's anything else I can help you with.
Best regards~ Dana