Hi I purchased 5 new kits of ink for my 3800 Epson printer. I followed all the instructions on the video and then the photo black and light black we not registering with the printer. So I took them out and put them in with
a little push and they connected. So I shut off my printer and put it back on to check and the light black would not requester so I took it out again and put it back. NOW it won’t print a speck of ink. I spoke to Wells and he suggested that perhaps there is air in the line??? Please send advice as I need to remedy this situation. Oh and the cartridge shows its full on the printer levels window so it is being acknowledged.
562 603 9027