This morning when I was doing basic maintenance on our 9900 I removed the VLM cartridge (to do the every 2 week level check and shake). There was ink dripping out of the VLM cartridge, and I saw that there was a pool of ink on the interior of the cart, but outside of the refillable bag.
All the other 4 cartridges in the right-side printer bay (VM, LK, G, and LLK) have a pool of light magenta in their interior outside the refillable bag as well. There is VLM on the air inlet port of each of these cartridges.
In reading a similar situation on the Forum a few minutes ago it seems like “one cartridge has a leaking internal ink bag, and that caused ink to leak out of the air inlet point, which traveled thru the pressure lines and into the air inlet points of the other cartridges, getting ink in the cartridge body of the other carts.”
My questions are:
Can we get a VLM replacement cartridge? How quickly?
I see instructions on clearing out the pooled light magenta ink from the other right bay cartridges “you can tilt the carts forward to force ink forward, which will drip out of the air inlet point- drain as much of the ink out of the air inlet point as possible.” Is this adequate or do we need to replace all of these carts as well?
How does the ink traveling through the pressure lines impact the overall health of my 9900? Are there special instructions for getting the magenta ink out of the pressure lines?
Do I need to send pictures. If so what specifically would be the most helpful to see?
Thank you - Robyn @ SolasGallery