You have been kind in offering me support but all I am experiencing with your product is severe frustration and excess waste in money and ink.
As you have seen in this thread, I reached out to you about your ink cartridges draining into the printer once they are installed. You suggested that I make an additional purchase from your company to remedy the problem which I gladly did hoping that this would solve my problem.
After a two months of being away on a job, I started diligently cleaning the printer with the Piezo Print Head Cleaning solution and refilled all ink cartridges. I had properly stored the ink cartridges as you had instructed on the site.
Again - The ink was draining into the printer, now however with the Cyan cartridge. I repeated the process two times to make sure that I had not make any technical errors and again Ink draining into my Epson r2400.
Please note, not until tonight did I have the chance to use the cyan cartridge as well due to the fact that I was waiting for my epson cartridge to empty.
I should also add that the chip resetter is now now resetting the Cyan cartridge though I have tried over 10 times with the chip and the chip setter aligning to the correct position.
I am sure that you can understand that I can be quite frustrated due to the loss of time, productivity and money in attempting to make your products work for me. The idea that I may have been able to save over 60% by using your products over Epson’s is very attractive, however, after having struggled so much in attempting to make this work for me I have unfortunately come to the conclusion that this is not the best option.
As such, I want your assistance in getting a refund for the products that I have purchased from you as they are either defective or simply not designed in the best way to work with my Epson r2400.
I have currently used 50% of all inks and cartridges with the exception of LLK, MK, and Magenta and their respective cartridges and would like to send all products back to you. I have made sure that I have kept all pieces in original packaging to the best of my ability.
I would also like to resent you the chip resetter as well, in it’s original packing.
I’ve read your return policy and understand that I had to return all products within 30 days. However as you can trace back to the threads and the purchases, I was not properly able to ascertain the fact that this product was defective and make returns, because you suggested that I purchase extra material to fix the problems.
I have taken 3 photos for you as well but cannot upload it on this forum and can send them to you if you wish.
I would greatly appreciate it if you could notify customer service about this issue so that they can issue me an RMA number. I am sad to not be able to use this product as the concept of saving %60 off of my inks is quite attractive.
You can certainly reach me any time on my mobile at 212.960.3412 or through my email email@example.com.
Thank you for your time and attention in expediting this order.
[QUOTE=KellyC;9163]Here is the Small format cleaning kit http://shopping.netsuite.com/s.nl/c.362672/it.A/id.6605/.f?sc=18&category=39428
And the video for cleaning again https://www.youtube.com/watch?v=eUysQFDH6u0[/QUOTE]