[QUOTE=jon;9677]I can’t believe that Epson does not warranty a replacement head. Doesn’t it have a 12 month warranty? I would think that they would replace it again. But they would take a beating if they replaced all their replacement heads. This new thin film head does not seem to like Epson ink.[/QUOTE]
Epson’s policy: On a head replaced under warrantee, 30 days, if the your service contract runs out during that 30 days. If you pay full price for for the head, then you get 90 days.
Generous, eh? As you suggest, warrantees on manufacturing defects generally do run longer, like a year or sometimes a lifetime.
You might remember that you told me that the warrantee on the defects in your older fillable cartridges were only for 90 days, even if they weren’t discovered until later. I did talk you into one new set, though I had bought two from you, one of which I spent 3 hours struggling with this afternoon to get the printer to recognize, shims and all.
[QUOTE=jon;9677]I’m not certain I would spend $2,000 to repair. We can convert your printer into Piezography use with only 9 working channels. Did you consider that? And you may wish to invest your money into a new color printer. The cyan (if it gave up the ghost) can be mapped out and you still have enough ink channels to run a K7 matte/glossy system, or a K7 matte system with digital negative, or a glossy / matte K6 system with dig neg. Piezography inks very easy on these print heads. Chances are good this 9900 could remain in service for years on Piezography inks. The inks and carts are much less investment and you can buy a new color printer.[/QUOTE]
***So, it sounds like you think this issues isn’t going to get fixed.
Given that the main use we have for this printer is as part of my partner and my art making, which is nearly all color, we don’t really have much use for a piezography printer. We also aren’t making a bunch of money with it (we do at-cost printing for artist friends, aside from our own), so it is hard to shell out a bunch of money (we’re actually living on social security). Nevertheless, we don’t have much choice, we have gotten so involved with the printing.
I’m not sure what to do. I can’t buy a new 9900 as they are no longer available. If I could, it might be worth the cost to get the 12 month warrantee they give on a new printer and buy another 2 years for $1200 like I did last time. I may be able to do this with a P9000, which Epson is actually selling for less than the 9900 sold for. They sold the 9900 for $6000, but Adorama and other large sellers sold it for $4000. Now everyone sells the P9000 for $5000, though Epson is offering a $500 discount at least until the end of November, so it is available at lest now for around for $4500.
As you pointed out, it means getting stiffed permanently (at least until 2017) for Epson inks. With their cute P9000 feature that squeezes a “small” amount of ink out of the nozzles at regular intervals to keep them wet, it might mean longer lasting heads, as long as there are no manufacturing defects.
I’m wondering if I made a mistake letting them replace the head. The one that came with it worked fine for 3 years and Epson replaced it just because I called them about a few clogged nozzles. That may have been where my problems started.
Any sage advice? I’m a bit depressed. It feels like a death in the family.
And…I have cases of your ink and defective cartridges as well as rolls of the piezo paper I bought from you that need to be used somehow.