Epson stylus pro 4800 service req 00010037

Good afternoon my dears, nice to greet you.

Our Epson Stylus Pro 4800 Plotter, generates a Message “SERVICE REQ 00010037”, when turning on it tries to start but, it is paralyzed and this message appears.

I have a Previous Version Epson Stylus Pro 4000 Plotter, for spare parts, will any spare part serve this fault presented by the 4800?

What steps must I follow to have the machine active?

Very grateful for such excellent ATTENTION, PROFESSIONALISM.