Good to hear from you and some sound advice for owners of R2400s that have been in use for some time. This will be a long and slightly Off Topic one but your dana@ email address forces me to use this forum to speak to you.
I have learnt a lot about printers and inks over the last three weeks.
I know you ink experts are servicing conscious but Epson make little of it to their owners. Until I met you folk three weeks ago I had never heard of a capping station let alone cleaned one. I also discovered that I’d bought my R2400 in 2005.
It has thus run for eight years on OEM ink with total disregard for maintenance and it failed as soon as it had to deal with third party cartridges. I realise that this makes it a real problem for people like yourself, Wells and Jon.
Chumps like me buy your kit and expect it to work ‘out of the box’!
I’d already guessed that a set of flush carts might be the ultimate cure and ordered them from you. Wells told me that you were out of stock at the time. They are on Order Number SO30735570, as is extra flushing solution and some more inks including one magenta and two light magenta. That represented around 164 USD of supplies which would probably increase by about a third when I paid UK import taxes.
I then had to accept that, even if I followed all five of your recovery steps, my aged R2400 might still not support your cartridges. My 140 UKP would have been money down the drain.
Wicking is also a new hazard I had never met before. Only two days ago one of your customers started a thread on DPReview and told how he had put “about 2ml of Windex on top of each purge pad and turned the printers Off On and back Off. This was two days ago. Tonight I went down to the print room to print a few things for a friend only to find all four printers had all their inks wicked from their refillable carts.” Again not your fault, but a danger once one moves from OEM.
I decided that spending more money trying to get the R2400 to work with refillables could be throwing good money after bad. I have bought a 3880 which, even staying with OEM ink, will drop my ink costs by 63% according to my crude maths. I’ll buy a second set of OEM’s to let the machine run enough time to hopefully identify any teething problems. As long as the sums look favourable I’ll probably then buy a set of 3880 refillables from you plus the ‘vivids’ I need to update my Cone ink palette. The existing magentas I will give to one of the folk who have been helping me. If anyone wants my two sets of R2400 refillables they are welcome to ask!
I have been looking (tell me where I have not looked over the last two weeks!!) at InkJetFly and what appeals to me about your cartridges is that one can feed them into the system one by one. IJF seem to want the full set to be inserted at the same time and unless one is prepared to drain the dregs from the OEM’s (which I am not) the unused ink will go to waste.
A long reply I am afraid – but one that at least confirms that you have not lost me as a customer. Can I also ask you to get Linda to remove that order (SO30735570) from the PayPal system as I will not be needing it now.