I am having trouble with a new 3880 Vivid Light Magenta cartridge not being recognized by the printer. I installed the original Epson chip into the cart. and placed the IM chip on top of the Epson chip as instructed and as I have done with other cart’s. I have also tried all suggested troubleshooting tips, but problem still exists. I then tried to place the original Epson chip back onto the Epson Cart. and it then works. I have also tried several suggestions from other members, but to no avail. Im thinking that the IM chip may be defective. Is there a way I can get a new VLM chip sent to me.
We’re getting you out a replacement VLM control chip ASAP.
Thanks Walker. Much appreciated.