My Epson Stylus pro 3880 is seven years old and lightly used. Sometimes, I did not use it for several months. About a month ago I was printing a set of photos that came out with black ink blotches and marks near the edge of the paper. I went online and found your helpful video tutorial on “how to professionally clean your Epson 3800 & 3880 printers” I followed the instructions and allowed the cleaning solution sat on the printer overnight but the issue remained.
I then contacted Epson for support; they sent me a set of instructions as follows:
“This issue could be an indication of clogged nozzles of the printer. Please uninstall and reinstall the ink cartridges (or the one recently replaced) and run three head cleaning cycles with a nozzle check in-between. If the nozzle check is almost 100%, leave the printer off overnight then do another cycle of cleaning and nozzle check the next day. This process should resolve the issue.”
These I ran twice and the issue was not resolved. I even replaced the Light Black cartridge and the Maintenance Cartridge. I contacted Epson again over the phone, and applied a series of test including two power cleaning cycles, followed by nozzle check that showed broken lines on the Matte Black column and some black lines on the Yellow column. Their final verdict was to take the printer to an authorized servicer for evaluation and repair, but that will be my last resource.
I would like to keep my printer going, and if possible repair it myself. The question is repair or replace? Any suggestions?
Thank you very much.