Hi Pat~ Sorry for not responding quicker.
It would be helpful if you could please give me some more information about your setup so I can determine the cause and solution of your problem.
1. Are you printing with a Mac or PC? What operating system version?
2. Are you printing from Photoshop, or a different application (if not Photoshop- what application are you using)? Also, what version?
3. Please send me screen captures so I can review all your print settings. You can find instructions for making screen captures online, the process is different depending if you're using mac or PC.
Please let me know if you have questions or there's anything further I can help you with.
Best regards~ Dana