I find your YouTube videos to be priceless. I know where they are, I remember what I saw and can find them again quickly. Just yesterday I was watching your R3000 Fill/refill video. I'm sure when the time comes your maintenance video(s) will make life easier. I would encourage to keep them updated and produce more.
I have to agree with Brian, the website(s) are full of information and I've spent many hours reading before purchasing ink/carts/paper. I read the manual 3 times trying to decide how best to accomplish what I want. I ended up with three printers as that seemed to be the best solution for me. The trouble becomes....where did I read/see that?
One suggestion - see if you can better organize the printer profiles. They seem to be everywhere and when you find some, you aren't quite sure if you have the most recent ones, or all of them. It took me quite a while to discover there were a whole bunch of P2 profiles available. The Manual only lists Selenium paper profiles for Method 3 Dig Neg. (I was setting up to use WN inks) I later found an article on the Support page (I think that's where it is) listing many, many more P2 profiles.
There are articles/blog posts/responses to questions that refer to 2.5 & 4.5 being available for both Sel and WN inks, yet the shopping site only lists them for Sel. I wound up mixing my own 2.5 & 4.5 for WN, but would much preferred to obtain them pre-mixed.
There are references to Cone Type 4 paper, yet the shopping site only lists Type 2 and Type 5. I did find a response from Jon stating Type 4 is now EEF (took me a while to figure out what EEF is).
I do have to commend the fine folks at Inkjetmall for developing/supporting a wonderful B&W workflow. I am enjoying your products and look forward to developing my skills to fully take advantage of your product's capabilities. I must confess that learning Silverfast, Lightroom, Photoshop, Piezography and how to use a Wacom tablet is quite an undertaking. I've found the various video tutorials to be very helpful in this pursuit.
And yes, Dana I can confirm that reading seems to be a lost art. My professional life deals with folks who won't take the time to read/understand the instructions.
I've followed this forum because I'm a firm believer that we learn from mistakes. I've also learned it's much cheaper to learn from other's mistakes rather than my own
Thanks for all you do to support us. I'll offer other suggestions as they occur to me.