Thanks for the update. I’m glad to hear your output issue is resolved, but please be aware [U]we always instruct for ink bottles to be shaken before filling or refilling carts[/U], and regularly agitating ink cartridges to maintain in-suspension pigment. Please refer to your cartridge instructions for this and other important information.
I looked up your order history and see you purchased Piezography Carbon inks and 3800 refill carts. I see you received the inks on 12/9, so after being agitated during shipping, wouldn’t have had time to settle in just two weeks- especially not to the severity you report. If you are using Warm-Neutral inks, did you order from us under a different name/account, or did you get the WN inks somewhere other than us? What are the lot#s’ and expiration dates on the ink bottles you’re using?
If you filled your carts without shaking the ink bottles, and drew ink from the top of a very settled bottle, did an initial fill cycle and few prints to discover very light and colored output, I don’t believe you will get accurate results with this ink because the pigment/liquid ratio is changed, even after pouring cartridge contents back into their original bottles, agitating, and refilling carts.
Please clarify what you are using.
Best regards~ Dana