My company has two Epson 9890 printers, both using the ConeColor Pro inks with refillable cartridges. However our older 9890 printer, which is not under warranty anymore, seems to have a clogged nozzle that won’t unclog with the color Vivid Magenta. We have been using the printer once a week and last week was the first time we encountered this issue. Vivid Magenta is the only color that is clogging. We didn’t know if the weather changing has any effect on this, as well. I first tried normal cleaning, power cleaning, and cleaning the C/VM color pairs (both normal and powerful) with no results. I get an error at the end of the cleanings stating:
“[B]Cleaning Error Automatic Head Cleaning Failed,
I tried using “SS Cleaning” under maintenance mode and also tried the specific cleaning functions under “Self Testing” mode with no results as well.
I finally tried to flush out with Piezo Printhead Cleaning, Flush and Storage fluid and do the recommended cleaning as described in your youtube video linked below but still get the same results and a filled maintenance tank.
I have attached links to photos of our nozzle checks during various cleanings.
I was hoping to get some advice on how to fix this problem. Do we need to take apart the printhead and unclog the nozzle or do we need to bite the bullet and have a Epson technician replace the printhead? We are like many trying to avoid this costly procedure!
Any ideas to help us?
Zen Art & Design
Video of cleaning procedure: