>Are you able to reset some cartridge chips, and only have issues with a specific chip not resetting, or are your resetters not resetting the ink level of any cartridge chips?
They both are not working at all on any chip.
>Do the resetter lights not come on at all, no matter how the resetter and chips are aligned?
Sometimes yes, sometimes no.
>Have the resetters been dropped (I've damaged a resetter by dropping it, and I assume I broke a connection somewhere)?
>Did you install knew batteries and still don't get any response from either resetter?
Yes, one has been pretty flaky for some time, that is why I purchased a second one as backup.
>About how long have you had these resetters?
One a few years, the other maybe 1-2 years
>I assume they've worked in the past- correct?
>It sounds like you've had trouble with them in the past, but were able to resolve it by resetting the resetters, which isn't working now.
That is correct.
I have a bunch of resetters from you guys and MIS (when I was using their carts) that don't work. I think its just the design of them they do not hold up.