Can't remove cart from 3800

InkjetMall Customer Support
2

I think that someone was me, and I think I did what you are suggesting once using a letter opener when one was being especially stubborn. Just be very careful and gentle.

Walker may have a better idea though.

1 Like
1

I received a new chip for an ink cart for a 3800 because the old chip would not stay flush in the cart. (The printer recognized the cart just fine.) Now I can’t get the cart out of the printer.

Someone suggested wiggling it. I’ve done that carefully with no luck on this cart, though it worked on the other carts that seemed stuck. Any other suggestions for tricks I could try without damaging the printer? What could go wrong if I stuck a blade in over the top of the cart to hold the chip down while I extracted the cart? Bad idea?

Thanks!

Jeannie

4

Push down on the release lever. keep it held down gently. At this point you can pull the cart out.

best,
Walker

5

I have a 3880 with the same issue, the maintenance cart is stuck. Where is this release lever, I don’t see any.

6

Hi Bill,

There is not a release lever for a maintenance tank.

Here is the removal instructions from the EPSON 3800 manual:

https://files.support.epson.com/htmldocs/pro38_/pro38_ug/trans_2.htm

Rachel - IJM Tech Support

7

Walker said something about a release lever earlier in the thread, which is why I asked. I know how to normally remove the maintenance cart, as I said, my problem is it’s stuck in the slot, I cannot pull it out. I tried prying a bit with a small screwdriver but can’t really get leverage against plastic. I’m using your chip resetter, maybe the cover to the maintenance cart came a little loose and caused it to get stuck, I dunno, it went in ok

8

Hi Bill,

You could download the Field Service Manual for the 3800 from 2manuals.com and see what the disassembly looks like to free it up in the case that the cover is stuck against the inside cover. Hopefully it’s just a few screws…

Or perhaps someone with a similar experience will give their advice on how they remedied it without disassembly.

best,

Jon

9

I downloaded the manual but didn’t see anything in the assembly/disassembly section on getting to the maintenance cart. It’s hard to believe no one else has had this happen with pulling apart and refilling maintenance cart using Inkjet’s resetter, that the only solution is to disassemble the 3800.

10

I do see instructions for removing the lower housing in the field service manual starting about page 102.

But, this is the first time I have ever heard anyone getting a maintenance tank stuck in their printer. The resetter certainly doesn’t promote something like this. And while we are just a small subset of suppliers Google doesn’t reveal any redit or other discussions about something like this. So you may have been the first person to have a tank get stuck and you have a feeling that the cover is preventing it from being removed and there is no room as I remember to slide anything in to try and pull that down. Normally you just lift up from the bottom of the tank and pull it out. But if your cover has dislodged while inside the printer and preventing you from removing disassembly is probably the order of the day.

You can try calling arditos.com and perhaps they have a shortcut to help you. We just haven’t experience with anything like this.

kind regards,

Jon

11

Thanks, I reached out to Arditos. I wasn’t implying that the resetter had anything to do with it, it was that reusing a maintenance cart involves removing and replacing the cover and possibly the cover had come a bit loose. That’s why I contacted the forum, I thought maybe others had experienced this and had a solution, since you’re right, there’s no room to slide anything in. It definitely feels like it’s catching on something. Thanks for the page reference, if worse comes to worse I have to decide whether to do that. I’m somewhat mechanical but I watched a repairman replace a head and disassembly/reassembly was a bit intimidating.