I’m based in the UK, so ordered my ink and cartridges via Silverprint. I have a brand new (European) Epson SureColor SC-P800, which is working with the Epson cartridges it was boxed with.
When I try to install the Inkjet Mall cartridges, I get a ‘Cannot recognize the following ink cartridges(s)’ error message.
I have tried three different P800 printers (my new one, and two older ones) - and have also tried more than one Epson chip (in case the Inkjet Mall cartridges didn’t like Epson’s Installation cartridge chips), but I am getting the same error message in all of the printers, and with every Epson chip I try.
The Inkjet Mall cartridges have labels on the side that say that they are suitable for Epson’s 3800/3880/P800 printers, but I notice the chip on the top of the cartridge says ‘3880’. Could this be the source of the problem? It’s strange that it doesn’t like any of the carts…
Let me know how to proceed.