I understand your frustration, and we’re here to help. What you are experiencing is strange, and the information you provide is very helpful for me to help figure out the cause and solution to your problem. Your new cartridge was shipped today via FedEX overnight, and should be delivered tomorrow.
Please keep me posted on your results, and let me know if you have question sir there’s anything else I can help you with.
Again, we’re sorry that you’ve experienced this problem, and are dedicated to helping you resolve it.
Best regards~ Dana