9800 Cyan Ink Cart not sitting correctly

printer

#1

Dana, I have tried moving the cart around, jiggling it, and shimming it to get the printer to see it. Also tried new chip. I think the cart mold is just off. Can I get a replacement? Sometimes I can get it to work.


#2

I am having a replacement sent right away, and apologize for any inconvenience this has caused.

~Dana


#3

Thank you. You want the old one back?


#4

No, thank you.