My name is Kelly and I will be filling in for Dana while she is away on Maternity leave.
Are you using the [U]M[/U] flush image or the 8 ink separation image? You downloaded the QTR flush images at the bottom of the page with the instructions correct? And are you using Calibration mode through QTR?
Please elaborate in detail your workflow to this point if none of the above questions help pinpoint the problem.