Have you tried pushing all the PiezoFlush carts towards the left? Sometimes this cartridge design doesn’t fit perfectly, which can cause a poor connection between the cartridge chip and printer’s chip sensor- causing a cartridge error. When this happens, pushing the cartridge towards the left often makes a good connection, and eliminates the error. We recommend treating all carts the same, and pushing all 11 towards the left. Some people have even added a wedge to the carts, and reported this gave them consistent good results, so I wrote a quick document with photos showing this wedge idea (attached below).
If after pushing all carts towards the left, you continue getting an error with one or more of the carts, then I suspect one or possibly more chips aren’t being read or working correctly- which can cause errors with other or all carts. To check the carts/chips- you can start with the full set of ink filled carts that are correctly recognized by your printer. Then, one at a time remove an ink cart and install the flush cart in it’s place, to see how the printer responds before installing the next flush cart, until the printer displays an error-indicating the last installed cart is likely the culprit. When you find the cart/chip causing the error, reinstall the ink cart in this position and continue checking the remaining flush carts. Let me know if you have questions, or what you discover, then we’ll be able to move forward to resole this for you.
Best regards~ Dana
Paper wedge 7900-RCS-email.pdf (71.2 KB)