I looked up your order history and see you recently purchased a set of 850ml refillable carts, which are not the same as the internal bag carts in our video. Please follow the written instructions for this model cart, and if you don't have them handy, I have attached them for you. The carts should be primed with the 10ml syringe and priming tip, not a paperclip.
I hope this helps, please let me know if you have questions or there's anything else I can help you with.
Best regards~ Dana
Insert# 113- 7900,9900 + 7890,9890 800ml RCS-email.pdf (142 KB)