I’m sorry to hear you’re having difficulty with this refillable cartridge. After reviewing your order history, I see you purchased refillable cartridges last year. New chips already read full, so do not need to be reset before installing into the printer. I wonder if something related to the several attempts at resetting the new chip damaged or shorted it out, though it was correctly accepted and working in your printer for a while before the error appeared.
From your explanation, it sounds like the error you’re getting is somehow chip related- either a bad connection between the cartridge chip and printer’s chip sensor, or possibly the chip is no longer working correctly. I recommend you first try pushing all the refill carts towards the left, by following the info in the top section of this FAQ section: http://www.inkjetmall.com/tech/content.php?134-Large-Format-Refillable-Cartridges
If that doesn’t resolve the error, turn the printer off then back on to reset, and also try removing and reinserting the Cyan cartridge, then let me know if the error continues or changes. If this doesn’t do the trick, I suggest you get a set of replacement chips, which we recommend everyone have on hand in case a chip needs to be replaced.
I hope this helps, please let me know if you have questions, your results, or if there’s anything else I can help you with.
Best regards~ Dana